Improvements in technology mean that contact center managers can now outsource key tasks, including payment processing, to people who want to work from home. Home working can cut costs and improve productivity, but this type of virtual working also introduces new data security risks, particularly when accepting payments with a credit card. In the United States, the Payment Card Industry Data Security Standard (PCI DSS) applies to all your employees, including home workers.…
The current economic landscape can make growing any business difficult, but for those entrepreneurs who choose to bootstrap a brand new idea into a thriving business, the journey becomes especially perilous and tiring. In order to hold down costs, the initial address of the business is often the same as the home address and the owner usually holds all the positions, from CEO to janitor. If you are planning to bootstrap a new business and are willing to endure the pain to make it grow strong and profitable, the following four ideas can help you accomplish your goal.…
For any business owner, it’s vital \you can always quickly see how well your company is performing. Larger, more established companies have generally used key performance indicators (or KPI) to drive performance for some time now, but startups cannot ignore the value of these metrics. If you own a startup, it’s vital you start to measure the right things from the first day of trading. Learn from your competitors and develop the right performance metrics by avoiding these five common mistakes.…
